Return and Refund Policy

We want you to be satisfied with your CareZone purchase. Please review the following conditions before requesting a return.

14-Day Return Period

You may request a return within 14 days from the date your order is delivered.

To qualify for a return, the product must be:

• Unused and unopened

• In its original sealed packaging

• In the same condition in which it was received

• Accompanied by the order number or proof of purchase

For health, hygiene, and safety reasons, opened, used, or unsealed dietary supplements, cosmetics, personal-care products, and hygiene-sensitive products cannot be returned.

How to Request a Return

Before returning an item, contact us at carezonexuae@gmail.com or through our Contact Us page.

Please include your order number and the reason for the return. Items returned without prior approval may not be accepted.

If your return is approved, we will provide the return instructions and return address.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Original shipping charges, customs duties, import taxes, and other international fees are non-refundable.

CareZone does not charge a restocking fee.

Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery.

If an item arrives damaged, defective, incorrect, or missing, contact us within 48 hours of delivery at carezonexuae@gmail.com and provide:

• Your order number

• Clear photos or videos of the item

• Clear photos of the shipping package and label

After reviewing the request, we may offer a replacement or refund at no additional cost.

Exchanges

We do not offer direct exchanges. You may return an eligible product and place a new order after your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled within 15 minutes after they are placed.

After this period, cancellation cannot be guaranteed because the order may have entered the preparation or shipping process.

Customs and Rejected Shipments

Customers are responsible for confirming that ordered products are permitted for import into their country.

Shipping charges, customs duties, taxes, and fees related to refused, unclaimed, or rejected shipments may be deducted from any eligible refund.

Contact Us

Email: carezonexuae@gmail.com
Phone / WhatsApp: +971 56 752 9136

This policy does not limit any mandatory consumer rights that apply in the customer’s country.